Thank you for choosing to engage in coaching through Resilient Pathways Coaching. The following agreement is intended to create clarity, mutual understanding, and a supportive structure for our work together.

1. Nature of Coaching

Coaching is a collaborative, future-focused process designed to support personal growth, resilience, and meaningful change. Coaching is not psychotherapy, counseling, mental health treatment, or medical care.

I do not diagnose, treat, or provide clinical or medical advice. Coaching is not a substitute for therapy, mental health care, or medical treatment. If you are currently under the care of a licensed healthcare or mental health professional, coaching is intended to complement — not replace — that work.

Clients remain fully responsible for their own physical, mental, and emotional well-being, decisions, and actions.

2. Confidentiality

All coaching conversations are treated as confidential and will not be shared with others without permission, except where disclosure is required by law.

3. Coaching Packages

Resilient Pathways Coaching offers the following session packages:

• 6-Session Package

• 12-Session Package

• 24-Session Package

Each session is 50 minutes in length and is conducted via Zoom or phone, depending on client preference.

Packages are designed to provide continuity and momentum over time, allowing space for reflection, integration, and sustained growth.

4. Package Timeframes

To support consistency and meaningful progress, packages are intended to be used within the following timeframes:

Sessions not used within this timeframe may expire unless otherwise discussed in advance.

5. Payment Terms

Payment is due at the time of purchase unless a payment plan has been selected at checkout.

If using a payment plan:

• Payments will be automatically processed according to the selected schedule.

• Missed payments may result in a pause of remaining sessions until resolved.

All coaching packages are non-refundable once purchased.

6. Scheduling & Cancellation Policy

Clients may reschedule sessions with at least 24 hours’ notice.

Sessions canceled with less than 24 hours’ notice, or missed without notice, may be counted as a completed session.

If the coach must reschedule, the session will be rebooked at no penalty to the client.

7. Client Commitment

Coaching is most effective when clients:

• Arrive on time for scheduled sessions

• Engage honestly in the process

• Take responsibility for applying insights between sessions

• Communicate openly about goals, needs, and challenges

8. Technology & Session Environment

Clients are responsible for ensuring access to a reliable internet or phone connection and for participating in sessions from a private, distraction-free environment whenever possible.

9. Agreement to Terms

By purchasing a coaching package, clients acknowledge that they have read, understood, and agreed to this Coaching Agreement & Package Policy.